Influence of recruitment practices on employee turnover in hotels and resorts in Kilifi County, Kenya
Keywords:
cost reduction strategy, financial restructuring strategy, revenue generation strategy, turnaround strategy, turnaroundAbstract
The hotel industry is a labour intensive industry with high labour costs on goods and services
produced. In order to ensure quality of goods and services at a reasonable price, and compete in
the market, hotels’ and resorts’ management in Kilifi County must have control over their
recruitment practices, satisfy employees and decrease undesired employee turnover. This paper
establishes the influence of recruitment practices on employee turnover among hotels and resorts
in Kilifi County. Employee turnover has been found to be a big challenge for managers and
employees in Kilifi County hotels and resorts and, therefore the most effective way to manage it is
through adoption of effective recruitment and selection practices. The study adopted both
explanatory and descriptive research design employing stratified random sampling technique to
select respondents working in the different levels of the hotels. From a target population of 602
employees in twenty four (24) hotels, a sample size of 180 respondents was drawn. For data
collection, questionnaire guide was used. Both inferential and descriptive statistics were used in
data analysis which thence is presented in tables. The authors recommend making the workforce
of employees not majorly composed youth category and hiring professional employees with
college certificate or diploma for vacant positions. All hotels and resorts should have a human
resource office that handles all human resource related matters and which will spearhead the
recruitment and selection function; with an annual budget allocation, a recruitment and selection
panel, and performance of job analysis before filling of vacancies. Having accurate job
descriptions and person specifications is a pre-requisite to the process.
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