Factors affecting leadership in service delivery among civil society organizations in South Sudan: A case study of Imehejek County of Torit state
Keywords:
civil society organization, conflict, leadership, service deliveryAbstract
The leadership of Civil Society Organizations (CSOs) in service delivery is seen as a vehicle of effective
development and poverty reduction. The specific objectives of this study is to determine whether
managerial conflicts affect service delivery of civil society organizations in Imehejek County, to identify
whether organizational structure affects service delivery of civil society organizations in Imehejek
County and to determine if competition for funding affects service delivery of civil society organizations
in Imehejek County. The study used descriptive research design with a target population of 102
employees. The researcher used Yamane Yaro formulae to obtain a sample size of 81 employees. The
data was collected using the questionnaires and analyzed using SPSS version 23 descriptive analysis,
Pearson correlation, analysis of variance (ANOVA) and multiple regressions. There is a positive and
significant relationship among service delivery in the organization and competition for funding as the
P-Value is at p 0.000 which is less than 0.05 and r (0.449**). The second relationship is among service
delivery in the organization and managerial conflicts at P- value 0.01 which is less than 0.05 indicating
a positive and significant relationship and r (0.327**). The third relationship among service delivery
and organizational structure indicating a positive and non-significant relationship is at P-value, 0.252
that is greater than 0.05 and r (.148). The recommendations of this study showed that the organizations
should reduce managerial conflict, while enhance organizational structure and competition for funding
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